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Field Service Dispatcher

Rex

AI Field Service Dispatcher

Books jobs, assigns the right crew, sends customers an ETA, and keeps everyone updated in real time โ€” so your trades business runs like a tight operation, not organised chaos.

Live Job Booking Crew Assignment ETA Notifications Schedule Management
What He Does

Dispatch Done Right,
Every Single Job.

Running a trades business means juggling job requests, crew availability, travel time, and customer communication all at once โ€” usually from a job site with dirty hands and no time to answer the phone.

Rex takes the chaos out of dispatch. He takes inbound job requests, checks crew availability, assigns the right technician based on skill and location, sends the customer a confirmation and ETA, and notifies the crew of their next job automatically.

Your team stays focused on the work. Rex handles everything around it.

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24/7 Job Intake Customers book jobs any time via chat, SMS, or your website. Rex captures all job details โ€” location, issue type, urgency, and preferred time.
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Smart Crew Assignment Rex checks availability and skill sets, then assigns the closest available technician โ€” minimising travel time and maximising jobs per day.
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ETA & Arrival Notifications Customers get an automatic confirmation with technician name and ETA โ€” reducing no-shows and "where are you?" calls.
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Schedule Management Rex maintains a live job schedule, handles rescheduling requests, and adjusts crew assignments when jobs run over time.
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Daily Job Summary End-of-day report with completed jobs, pending bookings, crew performance, and any unresolved issues โ€” straight to your phone.
Who It's For

Built for Trades That Need
Order in the Field.

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Electricians & Plumbers

Take more jobs without more admin. Rex handles booking and dispatch so your techs go from job to job without any coordination delays.

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HVAC & Appliance Repair

Manage multiple crews across multiple zones. Rex keeps everyone on schedule and customers informed โ€” without a full-time dispatcher on payroll.

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General Contractors

Coordinate subcontractors and site visits without the back-and-forth. Rex keeps the schedule tight and clients in the loop automatically.

How It Works

Job Request In,
Crew Dispatched Out.

01
Customer Books the Job

A customer contacts you via chat, SMS, or your website. Rex captures the job details, confirms availability, and books it into the schedule instantly.

02
Rex Assigns & Notifies

Rex assigns the best available technician, notifies the crew of the job details, and sends the customer a confirmation with their technician's ETA.

03
Job Runs Smoothly

Updates go out automatically at every stage. You get a daily summary. Your crew stays focused. Your customers stay happy.

Get Started

Ready to Run Your Field Team
Like a Well-Oiled Machine?

Book a free 30-minute call. We'll show you Rex running live and have him dispatching your crew within the week.